Delivery

Currently we only ship within the UK. Once payment has been received we aim to dispatch items as quickly as possible and notify you by email once your order has been sent. Orders less than £30 will be sent via Royal Mail 1st class post, to which we are bound by their terms & conditions with regards to claims for losses or delay.

Delivery costs within the UK are calculated by product weight including postage & packaging:

0g Free
1g-250g £2.60
251g-500g £3.50
501g-750g £4.50
751g-2kg £6.99
2kg-10kg £8.99

Some orders with a value over £30 may be sent via special delivery and may require a signature. Please allow approximately 3-5 working days for your order to arrive.

We only accept orders and deliver to addresses that are confirmed by our payment provider. If an order is flagged by our payment provider as having an 'unconfirmed address' your order will be cancelled and refunded in full.

If you have problems with deliveries and prefer to use an alternative address we request that you contact us to arrange payment by cheque. Your order will then be dispatched upon clearance of funds.

Returns Policy

We want you to be satisfied with your purchased goods so we offer a no quibble returns policy here at Dog Store. All we ask is that any returned items are unused and within their original packaging with all labels and tags still attached. If you decide you are not happy with your goods please contact us (returns@dog-store.co.uk) within 7 working days of receipt of your order to arrange either a replacement or refund. Please note, you will be liable for any return postage costs for any unwanted items or items ordered in error. We recommend using an insured carrier when returning items to us and to obtain any certificates of posting if available. Please make sure goods are received by us within 30 days once arrangements have been made to return those goods. We regret that we cannot accept any ‘personalised’ items for refund unless they are damaged.

Return of Promotional Items

If you chose to return an item and your order no longer meets the terms of a particular promotion, we regret that any promotional items received with that order must also be returned.



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